Refund Policy

This policy explains how payments for STAFFMA subscriptions are handled, and when money is returned.

Draft for review. The structure below reflects how STAFFMA actually works today. The specific refund window in "Cancelling a subscription" is marked and needs confirmation from the business before this page is treated as final.

What you pay for

STAFFMA is sold as a subscription to a package. Each package is billed in advance for a fixed billing period, and the price and period are shown on the plan before you pay.

Creating a Partner account and listing a partner business is free. There is nothing to refund on a partner account.

Cancelling a subscription

To change or cancel a plan, contact STAFFMA. If your subscription is paid through PayPal, you cancel it in your own PayPal account under Automatic payments — STAFFMA never sees those payment details. Cancelling stops the next renewal; your access continues until the end of the period you have already paid for, and nothing further is charged after that.

Because a period is paid in advance and access continues for all of it, a part-used period is not automatically refunded.

Needs business confirmation: whether STAFFMA offers a fixed money-back window (for example 14 days from the first payment), and whether any pro-rata refund is offered on cancellation. Until that is confirmed, requests are assessed individually as described below.

When we do refund

We refund without argument where the charge was not right:

• you were charged twice for the same period;
• you were charged after asking us to cancel;
• you were charged the wrong amount;
• a payment was taken for a plan that was never made available to you.

If you think any of these applies, contact us and we will check the payment record.

Asking for a refund

Write to STAFFMA using the contact details on our support page, from the email address on the account. Tell us the organization name and roughly when the payment was taken — that is enough for us to find it.

We aim to answer refund requests within a few working days. An approved refund is returned to the original payment method; how quickly it appears is up to your bank or card issuer.

Reward points and staff payouts

Reward points are converted to money by the restaurant, not by STAFFMA. STAFFMA does not hold, transfer or pay out that money, so payouts to staff are outside this policy. Questions about a payout go to the restaurant that owes it.

Tips recorded in STAFFMA are a record of money the staff member already received in person. STAFFMA does not process them, and there is nothing for us to refund.

Your statutory rights

Nothing here removes rights you have under the consumer law that applies to you. Where that law gives you a stronger right to a refund than this policy does, that law applies.

Changes

If we change this policy we will update this page and the date shown at the top. A change never applies backwards to a payment you have already made.