Terms & Conditions

Effective Date: October 25, 2026 Last Updated: October 25, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the STAFFMA website, application, platform, and related services operated by BG ERA GAMES USA LLC.

By creating an account, accessing an authenticated area of STAFFMA, purchasing a subscription, or using STAFFMA's services, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not use the applicable STAFFMA services.

1. About STAFFMA

STAFFMA is a software-as-a-service (“SaaS”) platform designed for restaurants and other businesses to manage staff-related information, customer feedback, ratings, rewards, tips, restaurant information, and related operations.

STAFFMA may also provide public restaurant discovery and listing features that allow visitors to browse participating restaurants and related information.

STAFFMA is operated by:

BG ERA GAMES USA LLC 8718 Ridge Blvd, Apt 5C Brooklyn, NY 11209 United States

Email: staffma.com@gmail.com

Website: https://staffma.com/

2. STAFFMA User Roles

STAFFMA may provide different functionality depending on the user's role.

2.1 Restaurant Owner

A Restaurant Owner may use STAFFMA to:

create and manage restaurants; manage restaurant information; invite and manage staff members; configure staff-related features; manage customer feedback and ratings; configure points and rewards; manage tips where the applicable feature is available; manage subscriptions and billing; access restaurant analytics and performance information; and use other functionality made available by STAFFMA.

An Owner is responsible for ensuring that the information and instructions provided through their account are accurate and lawful.

2.2 Staff

Staff members may access STAFFMA through an account or invitation provided by a participating restaurant.

Depending on the restaurant's configuration, Staff may be able to:

view their assigned restaurant information; access their staff profile; view feedback and ratings; receive points or rewards; view performance-related information; access tip-related information where available; and use other staff functionality made available by their restaurant.

Staff accounts are controlled by the relevant restaurant and are not independently self-registered unless STAFFMA specifically provides such functionality.

When you activate a staff account from a restaurant's invitation, you must accept these Terms before the account is activated. STAFFMA records the version of these Terms that you accepted and when you accepted it. Your acceptance is not consent to the processing of personal data; how STAFFMA processes personal data is described in the STAFFMA Privacy Policy.

2.3 Public Visitors and Restaurant Customers

Public visitors may use certain STAFFMA features without creating an account.

These features may include:

browsing public restaurant listings; viewing restaurant information; discovering participating restaurants; submitting restaurant feedback; submitting ratings; and accessing restaurant QR-based feedback experiences.

A public visitor is not required to create a STAFFMA account solely to submit customer feedback where STAFFMA provides that functionality without registration.

3. Eligibility and Authority

By using STAFFMA, you represent that:

you have the legal capacity to enter into these Terms; the information you provide is accurate and not misleading; you will use STAFFMA in accordance with applicable laws; you will not use STAFFMA to engage in fraudulent, abusive, or unlawful activity; and if you are using STAFFMA on behalf of a restaurant or business, you have the authority to act on behalf of that organization.

If you create or manage an account for a restaurant or business, you are responsible for ensuring that you have the necessary authorization from that organization.

4. Accounts and Account Security

Certain STAFFMA features require an authenticated account.

You are responsible for:

providing accurate account information; keeping your login credentials confidential; protecting access to your account; notifying STAFFMA if you believe your account has been compromised; and all activity performed through your account to the extent permitted by applicable law.

You must not share your account credentials with unauthorized persons or allow another person to use your account in a manner that violates these Terms.

STAFFMA may take reasonable security measures to protect accounts and the platform.

5. Restaurant Accounts and Staff Management

Restaurant Owners are responsible for the information and personnel they add to STAFFMA.

This includes responsibility for:

ensuring they have appropriate authority to add staff; providing accurate staff information; managing staff invitations; managing staff access; removing access when appropriate; and complying with employment, privacy, data protection, and other applicable laws.

A restaurant's use of STAFFMA to process staff or customer information does not transfer the restaurant's legal responsibilities to STAFFMA.

Additional information regarding personal data is provided in the STAFFMA Privacy Policy.

6. Customer Feedback and Ratings

STAFFMA allows participating restaurants to collect customer feedback and ratings.

Customer feedback should be genuine and based on the customer's actual experience.

You must not use STAFFMA to:

submit knowingly false feedback; impersonate another person; submit feedback on behalf of someone else without authorization; manipulate ratings; repeatedly submit feedback for the purpose of manipulating a restaurant's results; submit fraudulent feedback; use automated systems to generate feedback; or otherwise abuse the feedback system.

STAFFMA may use reasonable technical controls to protect the integrity of the feedback system.

This may include limitations on repeated feedback from the same device or other anti-abuse mechanisms.

7. Rewards, Points and Recognition

STAFFMA may provide features through which restaurants can award points, recognition, rewards, or other benefits to staff.

The availability and value of these features depend on the restaurant's configuration and applicable STAFFMA plan.

Restaurant Owners are responsible for configuring their own reward rules and ensuring that their reward programs comply with applicable laws.

STAFFMA does not guarantee that any particular reward, monetary value, benefit, or level of recognition will be provided by a restaurant.

STAFFMA may modify or restrict reward-related functionality where reasonably necessary to protect the platform against fraud, abuse, or technical problems.

8. Tips

Where available, STAFFMA may provide functionality related to the recording, allocation, or management of staff tips.

The availability and operation of tip functionality may depend on the restaurant's subscription, configuration, location, and applicable laws.

Restaurants are responsible for ensuring that their use of STAFFMA's tip functionality complies with applicable employment, tax, wage, and other legal requirements.

STAFFMA does not determine how a restaurant is legally required to distribute tips unless expressly stated in a separate written agreement.

9. Public Restaurant Listings

STAFFMA may display participating restaurants publicly.

Public restaurant listings may include information such as:

restaurant name; location; category; description; website; telephone number; ratings; customer feedback; staff-related scores or information intended for public display; points or discount information where applicable; and other information selected for public display.

Restaurant Owners are responsible for ensuring that information they provide for public display is accurate, lawful, and does not infringe the rights of third parties.

STAFFMA may correct, remove, restrict, or decline to display information that violates these Terms, applicable law, or STAFFMA's technical or safety requirements.

10. Restaurant Content

You retain ownership of content that you lawfully submit to STAFFMA, subject to the rights necessary for STAFFMA to provide the services.

By submitting content to STAFFMA, you grant STAFFMA a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, display, and otherwise use that content as reasonably necessary to:

operate STAFFMA; provide the requested services; display public restaurant information; process customer feedback; provide analytics and reporting; maintain backups; improve and maintain the platform; and comply with legal obligations.

You represent that you have the necessary rights and permissions to submit the content and grant the rights described above.

11. Prohibited Uses

You must not use STAFFMA to:

violate any applicable law or regulation; commit fraud or facilitate fraudulent activity; impersonate another person or organization; gain unauthorized access to accounts or systems; interfere with the operation or security of STAFFMA; attempt to bypass technical restrictions or access controls; introduce malware, malicious code, or harmful software; scrape or systematically collect STAFFMA data without authorization; reverse engineer or attempt to extract source code except where applicable law expressly permits it; manipulate ratings, feedback, points, rewards, or other platform functionality; create fake accounts for abusive purposes; use STAFFMA to harass, threaten, or harm others; upload unlawful or infringing content; use automated methods to abuse the platform; or use STAFFMA for purposes that are inconsistent with these Terms. 12. Subscription Plans

Certain STAFFMA functionality is available through paid subscription plans.

The available plans, prices, billing periods, included features, and applicable limits are displayed by STAFFMA at the time of purchase.

A subscription may include limits relating to features such as:

number of restaurants; number of staff members; tips functionality; other features or usage limits included in the applicable plan.

The specific limits applicable to your account are determined by the plan or entitlement associated with your organization.

STAFFMA may offer complimentary or administrator-granted access in accordance with the applicable account configuration.

13. Billing and Payments

Payments for STAFFMA subscriptions are processed through Stripe.

By purchasing a paid subscription, you authorize the applicable payment provider to process the charges associated with your subscription.

The price and billing frequency applicable to your subscription will be displayed before you complete the purchase.

Applicable taxes may be charged where required by law.

STAFFMA does not store complete payment card numbers in its application database. Payment information is processed through Stripe in accordance with Stripe's applicable terms and policies.

14. Automatic Renewal

Where a STAFFMA subscription is configured as a recurring subscription, it will renew automatically at the end of each billing period unless canceled before the next renewal date.

Before subscribing, you will be provided with the applicable subscription price and billing frequency.

You may manage or cancel your recurring subscription through the subscription management functionality made available by STAFFMA.

Cancellation generally prevents future renewal. It does not necessarily result in a refund for a billing period that has already begun.

Subscription businesses should clearly disclose material recurring-billing terms and provide a workable cancellation mechanism; these requirements are also reflected in current U.S. consumer-protection guidance concerning recurring subscriptions.

15. Cancellation and Refunds

You may cancel a recurring STAFFMA subscription through the available account or billing controls.

Unless otherwise stated at the time of purchase or required by applicable law:

cancellation stops future recurring charges; charges already processed are not automatically refundable; unused time in an already-paid billing period does not automatically create a right to a refund; and any refund will be handled according to the applicable purchase terms and law.

Nothing in these Terms limits any mandatory refund, cancellation, withdrawal, or consumer right that cannot legally be excluded.

16. Changes to Subscription Plans

STAFFMA may introduce new plans, modify existing plans, change feature limits, or discontinue plans.

If a change materially affects an existing paid subscription, STAFFMA will provide appropriate notice where required by applicable law or the applicable agreement.

Price changes for recurring subscriptions will be communicated in accordance with applicable legal requirements.

17. Intellectual Property

STAFFMA and its underlying software, design, branding, interfaces, documentation, features, graphics, trademarks, logos, and other platform materials are owned by or licensed to BG ERA GAMES USA LLC unless otherwise stated.

Your use of STAFFMA does not transfer ownership of STAFFMA's intellectual property to you.

You may not copy, reproduce, distribute, modify, sell, license, or create derivative works from STAFFMA's proprietary materials except as expressly permitted by STAFFMA or applicable law.

The STAFFMA name and branding may not be used in a manner that suggests an unauthorized affiliation or endorsement.

18. Third-Party Services

STAFFMA relies on third-party services to provide certain parts of the platform.

These may include:

Stripe for payment and subscription processing; Supabase for authentication and database infrastructure; Resend for transactional email; Netlify for hosting and infrastructure; and Google Analytics for website analytics.

Third-party services may have their own terms, policies, and limitations.

Your use of a third-party service through STAFFMA may also be subject to that provider's applicable terms.

18.1 Google Business Profile

Where this feature is available, restaurant owners may connect a Google Business Profile location to STAFFMA. By connecting it, you authorize STAFFMA to read that location's reviews and to publish the replies that you write and confirm. Replies are published by Google under your business name and are publicly visible. You remain responsible for the content of every reply, whether you write it in STAFFMA or in Telegram. Your use of Google Business Profile remains subject to Google's terms and policies.

18.2 Telegram Notifications

Telegram notifications are an optional feature for restaurant owners. They are available only when STAFFMA has enabled the feature and it is included in your subscription plan. To use them, you must connect your own private Telegram chat through the confirmation process provided by STAFFMA. By connecting Telegram, you authorize STAFFMA to send you the alerts described in our Privacy Policy: alerts about new Google reviews with the star rating and the text of the review (never the reviewer's name), staff payout requests with the staff member's name, and weekly reports that include information about your staff.

Google review alerts are deleted from your chat automatically from about 46 hours after delivery, within Telegram's 48-hour limit; STAFFMA cannot guarantee the deletion if Telegram does not allow it in time. A review comment longer than 3,500 characters is shortened and linked to the full review in STAFFMA. Payout alerts and weekly reports are not deleted automatically.

You are responsible for keeping your Telegram account secure and for keeping the staff information you receive there confidential. Anyone with access to your Telegram chat can read these alerts and may be able to post a reply to a review. Every reply is shown to you as a preview and is published only after you confirm it.

Telegram is operated by a third party. STAFFMA does not control Telegram and does not guarantee that messages will be delivered, or delivered on time. Telegram notifications are in addition to, and do not replace, the notifications in STAFFMA. Your use of Telegram is subject to Telegram's own terms and privacy policy.

You may disconnect Telegram at any time from your STAFFMA workspace. STAFFMA may suspend or withdraw the Telegram feature at any time, including where required by the terms of Telegram or Google.

19. Availability and Changes to STAFFMA

STAFFMA is provided as an evolving software service.

We may:

add new features; modify existing features; improve or redesign parts of the platform; temporarily suspend functionality for maintenance; remove features; modify technical infrastructure; or discontinue particular functionality.

We will make reasonable efforts to maintain the availability and security of the service, but we do not guarantee uninterrupted or error-free operation.

20. Suspension and Termination

STAFFMA may suspend or terminate access to an account or service where reasonably necessary, including when:

these Terms are violated; the account is used for fraudulent or unlawful activity; the platform or other users are exposed to a security risk; payment obligations are not met; unauthorized access is detected; the account is used to abuse or manipulate STAFFMA; or suspension is necessary to comply with a legal obligation.

Where appropriate and reasonably practicable, STAFFMA may provide notice before suspension or termination.

Nothing in this section prevents STAFFMA from taking immediate action when necessary to protect the platform, users, or third parties.

21. Effect of Termination

When an account or subscription is terminated or canceled:

access to applicable paid or account-based features may end; future recurring charges will stop where the subscription has been properly canceled; information may be retained where required for legal, security, accounting, dispute-resolution, or legitimate business purposes; and provisions of these Terms that by their nature should survive termination will continue to apply.

Restaurant Owners remain responsible for any obligations incurred before termination.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, STAFFMA is provided on an “as is” and “as available” basis.

We do not guarantee that:

STAFFMA will always be available; the platform will be completely error-free; every feature will always operate without interruption; information provided by restaurants or users will always be accurate; customer feedback will always be genuine or complete; or the platform will meet every particular business requirement.

STAFFMA is a software platform and does not replace the legal, tax, employment, accounting, or professional advice that a restaurant or business may require.

23. Restaurant Responsibility

Restaurants and other business users are responsible for how they use STAFFMA and for complying with laws applicable to their business.

This may include laws concerning:

employment; staff management; wages and tips; taxation; privacy and data protection; consumer protection; advertising; customer reviews; intellectual property; and record keeping.

STAFFMA does not provide legal, tax, employment, or accounting advice through the platform.

Restaurants are also responsible for the replies that they publish to customer reviews through STAFFMA, including replies sent from Telegram, and for choosing to receive information about reviews and staff in Telegram, including having an appropriate legal basis for doing so and informing their staff.

24. Limitation of Liability

To the maximum extent permitted by applicable law, BG ERA GAMES USA LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business opportunities, data, or goodwill arising from or related to the use of STAFFMA.

To the maximum extent permitted by applicable law, the aggregate liability of BG ERA GAMES USA LLC arising from or relating to STAFFMA will be limited to the amount paid by the relevant customer to STAFFMA for the applicable STAFFMA services during the 12 months immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or excluded under applicable law.

25. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless BG ERA GAMES USA LLC and its officers, members, employees, contractors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

your violation of these Terms; your unlawful use of STAFFMA; content you submit to STAFFMA; your violation of another person's rights; or your use of STAFFMA on behalf of a business without appropriate authority.

This section does not require you to indemnify STAFFMA for matters caused by STAFFMA's own unlawful conduct where such liability cannot legally be transferred.

26. Privacy

Your use of STAFFMA is also governed by our Privacy Policy and Cookie Policy.

These policies explain how STAFFMA handles personal information and cookies.

By using STAFFMA, you acknowledge that you have been provided with access to these policies.

27. Changes to These Terms

We may update these Terms from time to time to reflect:

changes to STAFFMA; new or modified services; changes in applicable law; security or operational requirements; or changes to our business.

When we make material changes that affect users' rights or obligations, we will provide appropriate notice where required.

The updated Terms will become effective on the date stated at the beginning of the revised Terms, unless otherwise stated.

Your continued use of STAFFMA after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.

28. Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles.

However, if you are a consumer or otherwise benefit from mandatory protections under the laws of the country or jurisdiction where you reside, nothing in these Terms is intended to deprive you of rights that cannot legally be excluded or waived.

29. Disputes

If you have a dispute concerning STAFFMA, we encourage you to contact us first so that we can attempt to resolve the matter informally.

You can contact us at:

staffma.com@gmail.com

Nothing in these Terms prevents you from exercising mandatory rights or remedies available to you under applicable law.

30. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

31. No Waiver

If STAFFMA does not immediately enforce a provision of these Terms, this does not mean that STAFFMA has waived its right to enforce that provision later.

32. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, applicable subscription or purchase terms, and any other terms expressly incorporated into STAFFMA, constitute the agreement governing your use of the applicable STAFFMA services.

If there is a conflict between these Terms and a specific written agreement between STAFFMA and a business customer, the specific written agreement will control to the extent of the conflict.

33. Contact Us

If you have questions about these Terms & Conditions, STAFFMA, your account, subscriptions, or our services, please contact us:

BG ERA GAMES USA LLC STAFFMA

8718 Ridge Blvd, Apt 5C Brooklyn, NY 11209 United States

Email: staffma.com@gmail.com

Website: https://staffma.com/