staffma

Partner manual

Partner guide

How to list your business, offer a discount to restaurant staff, and handle the requests that come in.

  1. 01

    Registering

    You register your business yourself.

    • Go to the registration page and choose the business-partner option.
    • Enter your details and a password, then confirm your email address.
    • Sign in to reach your partner dashboard.
  2. 02

    Your dashboard

    Everything you manage sits in one place.

    • Establishments are the venues you run.
    • Requests are the discount requests waiting for your answer.
    • Settings holds your account details.
  3. 03

    Adding an establishment

    Staff only see offers from an establishment you have listed.

    • Open Establishments and add a new one.
    • Fill in the name, type of business, country, city and address.
    • Add contact details and a description so staff know what you offer.

    Good to know If the form will not save, check the phone field. Leave it empty or enter a full number, not just a country code.

  4. 04

    Creating an offer

    An offer is a discount staff can claim with the points they have earned.

    • Open one of your establishments and create an offer.
    • Set the discount percentage and how many points it costs.
    • Choose whether it applies generally or to one named service.
  5. 05

    What an offer costs

    You decide both numbers, and they are independent.

    • The percentage is the discount the staff member receives from you.
    • The points cost is what they give up in staffma to claim it.
    • Changing an offer later does not change requests already made against it.
  6. 06

    Requests coming in

    A staff member asks before they arrive, so nothing is a surprise.

    • New requests appear on your Requests page.
    • You see the offer, the points it costs and the staff member's name.
    • You do not get access to the restaurant's own staff records.
  7. 07

    Approving or rejecting

    Your answer is what completes or cancels the request.

    • Approve the request and give the discount when the person is with you.
    • Their points are deducted once you approve.
    • Reject it if you cannot honour it. Their points are released.

    Good to know After a staff member uses one of your offers, they cannot request that same offer again for 30 days.

  8. 08

    Points are not payment

    This is the part worth being clear about.

    • staffma never transfers money between you and a staff member.
    • The staff member spends points; you give the discount you offered.
    • Anything they pay for the goods or service is paid to you directly, as any customer would.

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