Your staffma guide

1. 01

   Getting into your account

   Your manager invites you. You cannot create the account yourself.

   • Open the invitation link your manager sent you.
   • Choose your own password.
   • From then on, sign in normally with your email and that password.

   Good to know If the link has expired, ask your manager to send a new invitation.

2. 02

   Your Today page

   This is where you start. Your QR code comes first, because that is what you use.

   • Your personal QR code sits at the top, ready to show a guest.
   • Below it you will find your points and your recent ratings.
   • If you work at more than one restaurant, each one has its own block.
3. 03

   Using your QR code

   A guest scans it and rates the service you gave them.

   • Open your Today page and show the code on your phone.
   • The guest scans, rates their visit, chooses you, and can add a comment.
   • Your rating and any points appear shortly afterwards.

   Good to know Your code only works while you are on shift. If it is not there, check that your shift is switched on.

4. 04

   Employed, and on shift

   Two different things worth understanding.

   • Being employed means you work at that restaurant.
   • Being on shift means you are working right now.
   • Off shift, your QR code is unavailable and no tip can be recorded for you.

   Good to know Going off shift never deletes anything. Everything is still there when you come back.

5. 05

   Your ratings and feedback

   What guests said about the service you gave.

   • Your recognition page shows your rating and recent feedback.
   • Your activity page shows your history over time.
   • Your manager can see the same results for their own restaurant.
6. 06

   How you earn points

   Points come from good ratings, automatically.

   • A five-star rating and a four-star rating each award points.
   • Your manager sets how many, so the amounts differ between restaurants.
   • Three stars and below award nothing at all.

   Good to know The same guest device cannot rate you again for 90 days, which keeps the ratings fair.

7. 07

   Your balance and history

   Every movement is recorded, so your balance can always be explained.

   • Your points summary shows what you currently hold.
   • Your history shows every award, adjustment and anything you have spent.
   • Points you have requested for a discount are held aside until the partner answers.
8. 08

   Asking to be paid for your points

   You ask. Your manager pays you.

   • Open your points area and send a request, if you have enough points.
   • Wait for your manager to deal with it.
   • A request can be marked paid, declined or cancelled.

   Good to know staffma does not pay you. Your employer does, in the way they normally pay you. You can only have one request waiting at a time.

9. 09

   Partner discounts

   You can spend points at other businesses instead of taking cash.

   • Open Discounts to see the offers available where you work.
   • Request an offer. Your points are held, not yet spent.
   • The partner approves or rejects it. On approval, the points are taken.

   Good to know After you have used an offer you cannot request the same one again for 30 days. The partner never pays you money.

10. 10

    Tips and hygiene tasks

    Whether you see these depends on your restaurant.

    • Tips your manager recorded for you appear in your tips area.
    • Card tips appear separately, where that feature is used.
    • If hygiene tasks are in use, your assigned tasks appear in your hygiene area.

    Good to know You cannot set point values, approve your own payout, or change your own employment. Those belong to your manager.

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